This guide explains how to reset or change your password in the Athletes Go Live (AGL) app using the Forgot Password option. It is intended for users who are unable to log in or need to update their password for security reasons. To complete these steps, you must have access to the email address or phone number associated with your AGL account.
1: Select Forgot Password
- From the AGL login screen, select Forgot Password.
- Enter the email address associated with your account.
- Select Send Code.
2: Receive and Verify the Code
- Choose where to receive your verification code:
- Email, or
- Phone number (if available on your account)
- Check your email or phone for the code.
- Enter the code and select Verify.
3: Create a New Password
- Enter your new password.
- Select Submit.
- You will see a confirmation message that says Finished.
4: Log In With Your New Password
- You will be returned to the login screen.
- Enter your email and new password to log in.
Tips and Best Practices
- Choose a strong password that you do not use elsewhere.
- If you do not receive the code, check your spam or junk folder.
- Allow a minute for the verification code to arrive before retrying.
Common Questions
What if I don’t receive the verification code?
Confirm your email address is correct, check spam folders, or try sending the code again.
Can I change my password while logged in?
Password changes are completed through the Forgot Password process.
Troubleshooting
Issue: Code is invalid or expired
Try: Request a new code and enter it promptly.
Issue: Still unable to log in after resetting password
Try: Ensure there are no extra spaces when entering your new password.
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Need More Help?
Contact AGL Support and include:
- Email address on the account
- Device type (iPhone / Android)